The Philippines

Job title:

Technical analyst


Spark Digital


Bachelor of Science (Electronics and Communication)

Moved to Christchurch:

August 2013

Eliza Alcover
Why did you choose to move to Christchurch?

As a computer numerical control (CNC) programmer, my husband had work opportunities in the Middle East, Australia and New Zealand. He was lucky enough to receive a job offer from a Christchurch-based company and we were both pleased to move to such a safe, clean country.

What does your company do?

Spark Digital delivers information and communications technology (ICT) solutions to businesses and government clients throughout New Zealand. It is New Zealand’s only end-to-end provider of ICT for business and delivers solutions that enable businesses to be better connected, operate with confidence, improve performance and realise opportunities.

What does your job involve?

As a technical analyst, I work closely with a range of our South Island clients. I assist them with their mobile, landline, network and other information technology (IT) service enquiries or issues through our contact centre.

What do you enjoy about your job?

I have worked in a few contact centres in The Philippines and I have to say this is the most enjoyable environment so far.

The people I work with are great and the atmosphere is relaxed yet productive. I like that we are encouraged to take our time with each client call to ensure we get it right – rather than rush each through, which can lead to errors and mistakes.

We do have quiet times too and this time is used to up-skill. I am always learning something new and improving myself, which allows me to take on more challenging calls and cases.

It is also satisfying to talk to fellow technical people. Spark Digital provides services to businesses, and a lot of these businesses have in-house IT teams who work with us on their IT needs – this means we often work together to solve an issue. As a result, we deliver better IT or telecommunications to suit their needs.

How do you see your career progressing?

I enjoy working in the technology sector and I can see a number of opportunities at Spark Digital (and even outside Spark Digital) that would suit when the time comes.

Tell us about your lifestyle in Christchurch:

Fun at work:
We have sushi Wednesdays and Subway Fridays, which bring the team together.   There is also always a morning tea to be shared for someone’s birthday or special occasion.

Fun outside of work:
I love to go food shopping in New Zealand and cook at home. There is such a great range of foods to choose from at our local supermarkets. It’s so healthy, reasonably priced and fresh – although the treats, like biscuits and chocolate, are really good too!

We dine out occasionally and there is a great range of authentic cuisines to choose from.

My husband and I also do a lot of walking – we live near Hagley Park and love walking there, along the Avon River and the Botanical Gardens. I like to take photos of the beautiful grounds and flowers.

Family aspects:

Even though we have no family here, I never feel homesick.  We have met fellow Filipinos through a church we attend and have made a great bunch of very close and life-long friends as a result.

Life in Christchurch:

We live close to the city, so getting to and from work is very easy.  I can walk to work in 15 minutes or drive in five minutes.

I would be very sad if we ever had to move from Christchurch. We have great work and personal lives here. The people are friendly and it makes for a great city to live.

It’s also safe – I tell my family and friends back home that I can hang the washing on the line without it being stolen and leave the door unlocked all day with no trouble, and they think that is amazing.

The weather is also fantastic – it’s a good even temperature with a lot less rain than we are used to in The Philippines.